BA Hons Business Studies with HRM and MSc Computing and Information Systems

London, UK

ryan@ryanopoku.com


Skills

Coding and Technical Skills

Python, HTML, CSS, PHP, Scratch, JavaScript, SQL

Analytical

Creativity

Time Management


Languages

English

Native and Fluent

Spanish

Beginner GCSE Level

French

Beginner GCSE Level

Certifications

CompTIA Security+
LinkedIn Cybersecurity Foundations
LinkedIn IT Security Foundations: Core Concepts
LinkedIn IT Security Foundations: Network Security
LinkedIn IT Security Foundations: Operating System Security


Work Experience

Customer Assistant @ Waitrose
June 2020 - Current

Customer Assistant at Waitrose with responsibilites including Packing & Delivering groceries promptly under time pressure to customers and exceeding daily & hourly delivery targets, Upholding the partnership's renowned brand standards by delivering excellent customer service to customers and providing a positive customer shopping experience. • Personal shopping and e-commerce order picking ready for customer collection. • Operating welcome desk, including solving customer’s technical issues, arranging deliveries and collections. • Handling POS system transactions including credit, cash, exchanges, returns and refunds, ensuring an accurate & seamless cash-flow.


Cyber Security & Web Developer (Remote) / Fausties Ghana
Apr 2021 - Current

• Constantly monitoring for security attacks, intrusions and unusual activity. • Deployed Security Onion and Wazuh SIEM systems, leading to a 15% reduction in security incidents & 20% faster detection times. • Identified & patched 10 critical vulnerabilities, including SQL injection and XSS flaws, using Nessus, allowing for business continuity and preventing potential breaches. • Developed security policies & risk assessments for Windows and Linux environments, increasing compliance with internal security standards by 10% & assessed the security posture of 7+ critical devices. • Optimised alert configurations, reducing false positive alerts by 25% in 6 weeks resulting in improved efficiency and faster incident response. • Detected, contained & eradicated a malware outbreak within 2 hours, using Wazuh for log monitoring & threat analysis. • Assisted with web development projects, using HTML and PHP, developed & tested new features, enhancing e-commerce site performance by 15% and driving a 30% increase in organic traffic through SEO optimisations.



IT Support Technician / Bazoogo
Jun 2020 - Oct 2020

• Secured & maintained 8+ systems (Windows and Linux), reducing downtime by 15% through regular proactive backups, updates, and patch management. • Installed & configured operating systems, hardware, devices and SaaS applications & offered ongoing support boosting system performance and increasing user satisfaction by 25%. • Improved ticket response times by 30% within 4 weeks, by streamlining team workflows using Jira and Zendesk. • Automated onboarding & offboarding process and setting up new user accounts reducing account setup time by 15%.


Student Consultant @ Deloitte
Jul 2017 - Jul 2017

Interviewing clients and organisation members. • Identify client issues, solve them and work on solutions as well as action plans to take the client forward and achieve its goals. • Conducting research regarding client and competitors and market information. • Presenting recommendations to the client. • Preparing reports with my findings, delivered to the client. • Analysing key performance indicators and how to improve/better the client’s organisations. • Using Microsoft Excel to create financial documents, as well as analyse financial information. • Put plans in place for client to follow. • Working in groups to recommend our findings to client. • Ensuring success is delivered.


Education

Queen Mary University of London
Sep 2021 - Sep 2022

MSc Computing & Information Systems (Postgraduate Masters Degree)
Units Include: Computer Programming
Computer Architecture & Networks
Database Systems
Software Engineering
Security
Business Information Systems
Cloud Computing
Risk and Decision Making for Data Science and AI
Cyber Security Final Project based on authentication of One Time Passwords.


Bournemouth University
Sep 2018 - Aug 2021

BA Hons in Business Studies with Human Resource Management (Undergraduate Bachelors Honours Degree)
Units Include: Accounting & Quantitative Analysis
Economics for Business Studies
Development Management Competencies
Introduction to Organisational Behaviour & Ethics
Marketing
Digital Marketing
Principles of Business Law
Financial and Business Analysis
Research in Business and Management
Business Simulation
Understanding Organisations and Human Resource Management
Consumer Behaviour & Market Research
Organisational Leadership
People Management & Development
Strategic Human Resource Management
Strategic Management
Final project on the effects of remote working on employee & motivation levels