Ryan Opoku
BA Hons Business Studies with HRM and MSc Computing and Information Systems
London, UK
ryan@ryanopoku.com
Skills
Coding and Technical Skills
Analytical
Creativity
Time Management
Languages
English
Spanish
French
Certifications
(ISC)² Certified in Cybersecurity (pending)
LinkedIn Cybersecurity Foundations
LinkedIn IT Security Foundations: Core Concepts
LinkedIn IT Security Foundations: Network Security
LinkedIn IT Security Foundations: Operating System Security
Work Experience
Customer Assistant @ Waitrose
June 2020 - Current
Customer Assistant at Waitrose with responsibilites including Packing & Delivering groceries promptly under time pressure to customers and exceeding daily & hourly delivery targets, Upholding the partnership's renowned brand standards by delivering excellent customer service to customers and providing a positive customer shopping experience. • Personal shopping and e-commerce order picking ready for customer collection. • Operating welcome desk, including solving customer’s technical issues, arranging deliveries and collections. • Handling POS system transactions including credit, cash, exchanges, returns and refunds, ensuring an accurate & seamless cash-flow.
Cyber Security & Web Developer / bazoogo.com
Jun 2020 - Oct 2020
• Constantly monitoring for security attacks, intrusions and unusual activity. • Monitor security alerts, assessing their impact and participating in incident reporting. • Identifying any vulnerability in software and patching them. • Producing security risk assessment reports. • Assisting with web development, including coding with HTML and PHP languages. • Creating storyboards and website mock-ups. • Managing e-commerce store customers, products & orders. • Maintaining SEO Presence & boosting search engine rankings.
Student Consultant @ Deloitte
Jul 2017 - Jul 2017
Interviewing clients and organisation members. • Identify client issues, solve them and work on solutions as well as action plans to take the client forward and achieve its goals. • Conducting research regarding client and competitors and market information. • Presenting recommendations to the client. • Preparing reports with my findings, delivered to the client. • Analysing key performance indicators and how to improve/better the client’s organisations. • Using Microsoft Excel to create financial documents, as well as analyse financial information. • Put plans in place for client to follow. • Working in groups to recommend our findings to client. • Ensuring success is delivered.
Education
Queen Mary University of London
Sep 2021 - Sep 2022
MSc Computing & Information Systems (Postgraduate Masters Degree)
Units Include: Computer Programming
Computer Architecture & Networks
Database Systems
Software Engineering
Security
Business Information Systems
Cloud Computing
Risk and Decision Making for Data Science and AI
Cyber Security Final Project based on authentication of One Time Passwords.
Bournemouth University
Sep 2018 - Aug 2021
BA Hons in Business Studies with Human Resource Management (Undergraduate Bachelors Honours Degree)
Units Include: Accounting & Quantitative Analysis
Economics for Business Studies
Development Management Competencies
Introduction to Organisational Behaviour & Ethics
Marketing
Digital Marketing
Principles of Business Law
Financial and Business Analysis
Research in Business and Management
Business Simulation
Understanding Organisations and Human Resource Management
Consumer Behaviour & Market Research
Organisational Leadership
People Management & Development
Strategic Human Resource Management
Strategic Management
Final project on the effects of remote working on employee & motivation levels